Customers requiring information on Lost Luggage please kindly read the following information which you will find useful.
Any passenger not receiving their baggage must immediately file lost luggage report immediately and ensure you provide details of missing items to the officer or airline representative. In many cases people have not filed a full detailed report and as such your claim for compensation can be limited.
Your lost report must be filed at the same airport it has been lost, you cannot file a valid report if you do not make a report immediately.
- Ensure you provide your full name, address and details of your ticket to the baggage handler
- Ensure the report contains accurate details of your report
Mishandled Baggage and Lost Baggage Tracking How To Report
“PIA believes in, and strives to provide its customers with the most convenient service. But despite our efforts, in the rare case of your baggage being mishandled, we regret the inconvenience caused to you and assure you that the PIA Baggage Services, in collaboration with the Worldwide Tracking System, will track, retrieve and deliver* your lost baggage to your doorstep!”
As soon as you are aware of your baggage getting lost, register a complaint in the Baggage services office at the station of arrival. You will be required to provide your baggage details to the Baggage Service officer who shall enter them into our computerized tracking system and issue you a receipt containing the tracking number and mandatory details of your baggage. Please ensure that your name, address, and bag details are correct, as this information will facilitate tracking and retrieval, enabling the Baggage service officers to return your baggage to you, as soon as possible.
Through the reference number on your receipt, you can also track your lost baggage yourself through the following website.
For tracking your baggage please contact the airline on 08005871023