Frequently Asked Questions

If you have made an online booking outside of our normal office hours or at the weekends, we will en-devour to contact you within 24hours, we monitor all online bookings 7 days a week, 365 days a year. For urgent enquiries please contact customer support (click here to open)

You must contact us immediately to advise us of the mistake. Name corrections are not always possible; this depends on the airline's policy and how soon you advise us. Fees may apply.

You will receive your e-tickets by email as soon as we receive your cleared payment. In some cases, this can take longer if additional verification is required. If booking outside office hours, e-tickets are typically emailed within 24 hours.

Non-refundable tickets typically cannot be refunded unless the flight is cancelled by the airline. Some airlines may allow date changes for a fee. Check your ticket’s fare rules.

You should immediately contact us or the airline directly. Cancellation policies are determined by the fare rules of your ticket. Some tickets are non-refundable, while others may be cancelled for a fee. Please check your ticket's terms and conditions or speak with us.

This depends on the fare rules of your ticket. Most tickets are changeable for a fee plus any difference in the fare. Some promotional or highly restricted tickets may be non-changeable. We can advise you on the specific rules for your ticket.

Under regulation EC 261/2004, you have rights on flights departing from an EU airport or arriving at an EU airport on an EU-based airline. If your flight is significantly delayed, cancelled, or you are denied boarding, you may be entitled to assistance (such as meals and accommodation), a refund or re-routing, and, in some cases, financial compensation. The entitlements depend on the length of the delay and the flight distance. 'Extraordinary circumstances' (like extreme weather) may exempt the airline from paying compensation, but they must still offer assistance.

If your baggage is lost or delayed, you must report it to the airline's baggage service desk and file a Property Irregularity Report (PIR) before leaving the arrivals hall. Keep a copy of this report. Airlines have policies for providing interim relief for essential purchases. Keep all receipts. You have a right to claim compensation for delayed or lost luggage under international conventions.

Liquids in hand luggage must be in containers of 100ml (3.4 ounces) or less. All of these containers must fit comfortably into a single, transparent, resealable plastic bag, which should not exceed 1 litre in capacity (approximately 20cm x 20cm). Each passenger is limited to one such bag. Exceptions apply for essential medications, baby milk/food, and special dietary needs, which may require screening separately.

Solid food items (like sandwiches or fruit) are generally allowed in your hand luggage. However, liquid or semi-liquid foods (like jam, honey, or soup) are subject to the 100ml liquid rule. Be aware that many countries have strict regulations about importing fresh fruit, vegetables, meat, and dairy products, so you may need to consume or dispose of them before landing.

Most airlines allow pregnant passengers to fly up to the end of the 36th week for single pregnancies and the end of the 32nd week for multiple pregnancies (e.g., twins). After the 28th week, most airlines require a medical certificate from your doctor confirming your fitness to fly and the expected due date. Policies vary, so it is crucial to check with your specific airline before booking.

Airlines and airports are legally required to provide free assistance to passengers with disabilities or reduced mobility (PRM). You should request assistance when you book, or at least 48 hours before you travel, to ensure the right support is available. This can include wheelchair assistance, help with boarding and deplaning, and guidance through the airport.

Advance Passenger Information (API or APIS) is information from your passport or identity document that is required by the governments of many countries. Airlines collect this information from passengers before travel and submit it to the border control authorities of the destination country. You will typically be asked to provide this during online check-in or at the time of booking.

Yes, as an 'Unaccompanied Minor' (UM). This service must be pre-booked with the airline, and it is subject to the airline's specific age restrictions, rules, and fees. Children aged 12 and over can often travel without the UM service, but airline policies differ.

While many restrictions have been lifted, COVID-19 related travel rules can still vary by country and may be re-introduced at short notice. Before you fly, it is essential to check the official government travel advisory websites for both your destination and any transit countries. Some destinations may still require proof of vaccination or health declarations.