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URGENT CUSTOMER UPDATE

CORONAVIRUS COVID-19 OUTBREAK

Many flights are operating under government restrictions worldwide. Ensure you have checked the latest information directly with the airline and the FCO websites for updates.

Additional entry requirements have been introduced due to Covid-19. The requirements differ from country to country and may be subject to change with very little notice.

Ensure you reconfirm your flights 72 hours before travel as many airlines are making regular changes to their schedule flight dates and times.

UPDATE: 28 SEPT 2020 - Effective 05OCT2020, all Passengers travelling to Pakistan from the UK must hold a negative PCR test conducted 96 hours before departure, children below 12 years are exempted. In addition all passengers must download PASS TRACK app and enter their personal details. Passengers must print a confirmation and present at check-in counter. Passengers without a smartphone are required to upload the details on this link https://passtrack.nitb.gov.pk/login and print a confirmation copy. Please visit the Pakistan government website for further details - click here

UPDATE: 10JULY 2020 - Passengers travelling from Pakistan will be required to present a negative COVID-19 PCR test result certificate at the time of checkin. The test is a mandatory requirement and depending on your airline it must be taken 96 or 72 hours prior to your travel date.

UPDATE: 08JUNE 2020 - Passengers arriving into the UK will be required to provide travel and contact information please use the following link and complete the form 48 hours before your arrival into the UK - Public Health Passenger Locator Form.

These are challenging times and our Customer Care Team are working around the clock to ensure you have the latest updates, information and travel guidance possible in line with airline policy to address your needs during these very challenging and difficult times.

Bookings, Re-Bookings, Cancellations and Delays

We are working with you in line with government guidelines. Please take a moment to note the following information which will help you and us to ensure our operations run smoothly and we can provide you the best service possible:

1. Telephone UK: Our office is open by appointment only.
Please feel free to contact us on 01332 361650 or 01332 299463

2. Telephone from Abroad: Calling from abroad - please phone +44 1332 361650

3. Website Bookings: Access to our online booking platform is currently unavailable due to the current travel disruptions worldwide, bookings can be made by phone and email where applicable.

4. Book by email: If you are not due to travel in the next 7 days we recommend you contact us via - giving us your contact details and reservation code where applicable. Alternatively if you have an existing booking you can use the following contact form Here.

5. All Communications: Please ensure you read and understand all Advice and Instructions provided by our dedicated Customer Care Team to prevent delays, frustration and anxiety at this very difficult time.

6. Secure Booking: YOUR BOOKINGS ARE SAFE WITH US - we are working to ensure a smooth service and your patience is highly appreciated. Please see our COVID 19 FAQ's for more information

7. Travel Restrictions:
a. A number of countries worldwide have imposed travel restrictions, please check the latest travel advice before you fly.

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