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CALL FOR BEST FARES 0800 195 7862 From a mobile call 01332 299463

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CALL FOR BEST FARES 0800 195 7862 From a mobile call 01332 299463


Terms & Conditions

Booking Your Travel Arrangements:

Use of Site: Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. You may only use this site to make legitimate reservations or purchases and shall not use this site to make any false or fraudulent reservations.

Bookings: You authorise us or an authorised third party to take full payment for the total amount of your purchase. Please note that you may be required to present the payment card at time of checkin or we may request confirmation of authorised card use prior to any issuance of bookings. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. You must ensure that all your details are correct at the time of booking (i.e. full name(s) of travellers as shown on their passports), correct email address, telephone numbers, postal address, etc.) We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip, there may be a booking fee payable per person. All such fees will be highlighted to you during the course of making your booking. When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later, we request that you check your itinerary carefully and notify us immediately before you make payment as it may not be possible to make any changes after we recieve your payment in part or full.

Bookings On Hold: Please note at our sole discretion we may allow you to hold bookings however we cannot guarantee the fare during this time. Most airlines will cancel provisional bookings if not ticketed immediately. Same rules apply when you make a booking online via our website. You must contact us immediately once you have made a booking online for the payment deadline.

Payments: Please note for most most bookings full payment may be required IMMEDIATELY i.e. before you receive our confirmation invoice/eticket. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. All credit/charge card payments are subject to a surcharge, the credit card surcharge's cannot be refunded. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. If we need to make additional checks to verify your identity or if there is a problem with your payment we will not guarantee the price of your booking during this process.

PASSPORTS, VISA AND HEALTH REQUIREMENTS - You are responsible for checking all these items and ensuring your travel documents are in order.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination are outlined in the Department of Health leaflet entitled “The Traveller's Guide to Health” (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

Special Requests & Medical Problems: If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before of booking giving full details.

Force Majeure: We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, civil strife, industrial dispute including air traffic control disputes, any strike action by airlines and airline employees, strike action by airport staff, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, epidemic, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position of any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 0845 850 2829.

Flight & Flight Travel Documents: Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned. Please note that where a sector of a flight itinerary is not utilised any remaining sectors will be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

Reconfirming All Flights: You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

E-Tickets: All airline tickets are electronic i.e. Etickets no other alternative i.e. paper tickets cannot be issued or provided as they have been discontinued. It is your responsibility to check that all travel documents issued are correct.

Cancellations By You: All Tickets issed are Non-refundable, Non-changeable and Non-transferable unless otherwise specified.
a) Cancellation before ticket issuance:- Should you or any member of your party be forced to cancel your booking, we must be notified in writing by the person who made the booking and who therefore, is responsible for the payment of cancellation charges.
b) Cancellation after ticket issuance:- Cancellation after ticket issuance will effect in a loss of 100% of the total cost of all travel arrangements in most of the cases unless otherwise specified in writing, this applies to all airline ticket types and passenger types.

Flight Changes: Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage, any refunds will be dealt with directly by the concerned airline(s).

Changes By You: If you wish to make change to your flight and providing we can accommodate the change, you will have to pay an Amendment Fee per person which will be notified at the time of change. This only applies where changes are allowed by the airline and the ticket type, most discounted tickets and special promotional tickets are not changeable.

Part Used Tickets: Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. No refunds are allowed for part used tickets i.e. where you have used the outbound portion the inbound portion of the ticket is non refundable. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.

Telephone Calls: We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

Departure Taxes: It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.

Law: These booking terms and conditions are governed by English law and the courts of England and exclusive jurisdiction of the English Courts.

Exclusion of Warranty: Mushtaq Travel t/a mushtaqtravel.co.uk and third party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.

Name Changes/Alterations: Scheduled airlines normally treat name changes as a cancellation and this may incur a 100% cancellation charge.

Insurance: It is strongly recommended that you have adequate travel insurance for the holiday, this can be purchased through various online providers including the postoffice.

Jurisdiction: This contract is governed by the English Law, and any dispute arising between the parties is subject to the exclusive jurisdiction of the English Courts

Data Protection Policy: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.

Your Contract: These booking terms and conditions govern all bookings that you make with Mushtaq Travel. They vary depending on whether you make a booking with us for a flight only, accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request. No contract will come into existence between us until we accept your booking or we receive your deposit or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds. All services offered are subject to availability. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party. We may act as a retail agent for ATOL protected principals for package holidays we will make this clear at the time we arrange your holiday or booking and provide you with an ATOL reciept. For flights booked with scheduled airlines, e-tickets or airline flight confirmations will be sent to you within 24 hours of payment being accepted and are excluded from the ATOL protection in the majority of cases.

Our contact information: Mushtaq Travel (now incorporated as a private limited company since 2007) is a trading name of Flights Express Ltd (reg no.06184093) of 121 Peartree Road, Derby, Derbyshire, DE236QF.

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