Mushtaq Travel
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Book online or call us 01332 361650 Customer Support

Worldwide flights specialist


Book online or call us 01332 361650 Customer Support

Terms & Conditions

Booking Terms & Conditions

YOUR CONTRACT - PLEASE READ THIS CAREFULLY BEFORE YOU BOOK: These booking terms and conditions govern all bookings that you make with Mushtaq Travel of 121 Pear Tree Road Derby, Derbyshire, DE23 6QF. Please read them carefully. You must not make any booking unless you understand and agree with these Booking Conditions.

In these booking conditions, references to "we", "us" and “our” indicate Mushtaq Travel (the Company) and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. We will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

No contract will come into existence between us until we accept your booking and issue you with a confirmation invoice/ticket and or we receive your deposit or full payment in cleared funds. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds. All services offered are subject to availability. We reserve the right to refuse, at our sole discretion, any booking.

We may act as a retail agent for ATOL protected principals for package holidays we will make this clear at the time we arrange your holiday or booking and provide you with an ATOL receipt. For flights booked with scheduled airlines, e-tickets or airline flight confirmations will be sent to you within 24 hours of payment being accepted and are excluded from the ATOL protection in the majority of cases.

Use of Site: Your use of this website is expressly conditioned on your acceptance of our terms and conditions. If you do not agree with any part of the terms and conditions, you must not use this site. You may only use this site to make legitimate reservations or purchases and shall not use this site to make any false or fraudulent reservations.

Bookings: You authorise us or an authorised third party to take full payment for the total amount of your purchase. Please note that you may be required to present the payment card at time of checkin or we may request confirmation of authorised card use prior to any issuance of bookings. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. You must ensure that all your details are correct at the time of booking (i.e. full name(s) of travellers as shown on their passports), correct email address, telephone numbers, postal address, etc.) We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip, there may be a booking fee payable per person. All such fees will be highlighted to you during the course of making your booking. When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later, we request that you check your itinerary carefully and notify us immediately before you make payment as it may not be possible to make any changes after we recieve your payment in part or full.

Our responsibility for your booking. We act as a booking agent on behalf of the Supplier/Principal. As agent, we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by them. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total cost of your booking with us (or the appropriate proportion of this if not everyone on the booking is affected). This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements. We will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased through Mushtaq Travel. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Payment, Deposit & Balance: Please note for most bookings full payment may be required IMMEDIATELY i.e. before you receive our confirmation invoice/eticket. If this applies you will be advised during the booking process. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges, including any payments due to the airline or suppliers. Deposit payments made for the reservation of air tickets are non-refundable with the exception of involuntary flight cancellations, in such cases the full administration fee will be charged as in section voluntary cancellations/changes to cover costs for making such arrangements. All commercial/business & International card payments are subject to a surcharge, the card surcharge's cannot be refunded. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. If we need to make additional checks to verify your identity or if there is a problem with your payment we will not guarantee the price of your booking during this process.

APIS/DOCS- Advanced Passenger Information: Please Note passport documents are a mandatory requirement for inbound or outbound travel therefore this information must be provided to us prior to your travel dates, failure to provide this information could lead to penalties/fines and some airlines can refuse you boarding.

PASSPORTS, VISA AND HEALTH REQUIREMENTS - You are responsible for checking all these items and ensuring your travel documents are in order.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination; You can check the current position of any country by visiting the FCO travel advice website It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

Special Requests & Medical Problems: If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before making a booking giving full details.

Force Majeure

Force Majeure: We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, civil strife, industrial dispute including air traffic control disputes, any strike action by airlines and airline employees, strike action by airport staff, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, epidemic, pandemic (including but not limited to the ongoing impact of the COVID-19 pandemic) technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position of any country by visiting the FCO travel advice website

No Liability For Flight Delays: Air, rail, road and other departure times are supplied by the carriers. They are subject to, inter alia, air traffic control restrictions, weather conditions, the need for maintenance and the ability of passengers to check in on time. We do not have any liability to you for any delays that may arise (including any at your international departure airport). We will provide you with information and advice to the extent we are in a position to do so. Where applicable, the airline is responsible for providing any assistance as is legally required by EC 261/2004 (denied boarding and flight disruption). Otherwise, any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

Flight & Flight Travel Documents: Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned. Please note that where a sector of a flight itinerary is not utilised any remaining sectors will be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

Community List:In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a ‘Community list' that contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at

Reconfirming All Flights: You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

E-Tickets: All airline tickets are electronic i.e. Etickets no other alternative i.e. paper tickets cannot be issued or provided as they have been discontinued. It is your responsibility to check that all travel documents issued are correct.

Cancellation & Refund

Cancellations By You: Many airline tickets are paid for in full at the time of booking and in case of cancellation unless otherwise stated, they are non refundable, non changeable, non re-routable and cancellations made within 24 hours of departure are non-refundable. Where an outbound portion of your flight coupon is not used, the return sectors will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are non-refundable. Flight cancellations should be notified at least 24 to 48 hrs prior to departure, any notification of cancellation by telephone must also be confirmed in writing by the person who made the original booking. Cancellation will take effect from the day we are notified, provided that written confirmation is received by us within 24 hours of the original notification.

A )Refunds: There is no automatic right to a refund, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions

B ) Air tickets returned to us for a refund are subject to an administration charge of £75.00 per ticket, irrespective of the number of tickets returned. You will also be required to pay a per ticket cancellation charge, imposed by the airline or the consolidator pursuant to their terms and conditions.

C ) An administration fee of £75.00 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge, the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds, this is normally 6-12 weeks from the point the tickets are submitted for consideration to the airline.

Changes / Rebooking

Changes By You: If you wish to modify your arrangements after your booking has been made including transfer of booking, we will do our best to arrange this provided we can accommodate the change. Any request for changes must be made in writing by the person who made the booking. Mushtaq Travel operates in compliance with airline ticket regulations which are usually very restrictive, changes may not be permitted within 24hours of departure. If we can assist the traveller with a rebooking, the traveller is liable for costs arising from rebooking. We will charge an amendment fee of £75.00 per person plus Airline penalties, Fare Difference, Tax differences and any other cost we incur in making the alteration. Please note that your rebooking is not valid until you have received written confirmation from Us.

A )Scheduled airlines normally treat name changes as a cancellation. Rebooking may incur a 100% cancellation charge in respect of the airfare. Passenger names provided must match the same order as shown in your passport/travel document.

No Show / Missed Departures

No Show: A 'No-Show' occurs when you fail to turn up on the day of departure for your flight and where you have not cancelled your booking in advance of the departure date. Any such cancellation would need to have been received 24 - 48hours hours before departures. 'No-Show' will result in your ticket being fully cancelled by the airline. In the event of you being registered as a no show, there is no refund value. Any re-issue or change of date will be at the discretion of the airline.

Denied Boarding: Reasonable grounds for airlines to deny boarding such as health and safety, visa, security, inadequate travel documentation. Airlines usually treat denied boarding as No Show as a result there is no refund value. Any re-issue or change of date will be at the discretion of the airline.

Self Transfer Flights/Multiple Tickets

We accept no liability for self transfer/multiple airline and or multiple ticket bookings made on your behalf, such bookings are highlighted to you in your itnerary, they may consist of multiple airlines and usually sent as separate individual bookings including separate tickets booked for your outbound, inbound or onward journey even if they are with the same airline, as these bookings are not officially provided by the carriers, and they do not accept responsibility for unofficial connections made through self-transfer. During your layover, you may be required to exit the visa-free zone (the area behind security control where the gates are located) and enter the layover country to recheck your baggage, check in for your next flight, change terminals, or due to the airport's layout. It is your responsibility to ensure you have adequate travel insurance cover in place before booking. In the event of travel delays or disruptions, such as a delayed flight leading to a missed second flight, the carrier responsible for the disruption will assist only with flights included in their reservation. They will not assist in finding a replacement or issuing a refund for any other missed flights. Similarly, any extra compensation you might be entitled to will be considered only for the disrupted carrier reservation, such claims must be made directly by you to the concerning airline and no assistance will be provided by us.

No cooling off period

Please note that you do not have a legal right to change your mind and cancel your Travel Arrangements within 14 days and receive a refund. This right, under the Consumer Contracts Regulations 2013, does not apply to travel arrangements

Involuntary Flight Changes

Flight Changes: Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result, you may be entitled to:

(a) Carriage on another flight with the same airline without additional costs;

(b) Receiving a refund which we receive back from supplier/airline with a deduction of credit/debit card charges, including (SAFI) scheduled airline failure insurance if applicable are non-refundable charges incurred by us at the time of the original booking and an administration fee of £30 per ticket; or

(c) Some other right or remedy.

Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply

If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier.

involuntary Schedule changes and reaccommodation is the sole responsibility of the relevant airlines as such we accept no liability, Under no circumstances will the company pay compensation for any alterations, which are as a direct result of changes arising from airline schedule changes and circumstances outlined in condition "Force Majeure".

Admin Charges/Service Fee

Administration charges: All voluntary flight changes/cancellations will incur an administration fee of £75.00 per ticket. (as detailed in section: Cancellation & Refund).
All Involuntary flight refund/cancellation applications will incur an administration fee of £30.00 per ticket. (as detailed in section: Involuntary Flight Changes).
In addition to administration fees all Credit/debit card charges incurred at time of booking will be non-refundable.

Telephone Calls: We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

Airline Failure: We act as an agent of the airline, in case of airline failure we will not be liable. We recommend you purchase travel insurance when booking your flight or holiday abroad.

Departure Taxes: It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.

Exclusion of Warranty: Mushtaq Travel t/a and third party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.

Insurance: It is strongly recommended that you have adequate travel insurance for the holiday, this can be purchased through various online providers including the postoffice.

Law & Jurisdiction: This contract is governed by the English Law, and any dispute arising between the parties is subject to the exclusive jurisdiction of the English Courts

Data Protection Policy: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.

Updates: We may update or revise all of or any parts of our terms and conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version.

Our contact information: Mushtaq Travel (now incorporated as a private limited company since 2007) is a trading name of Flights Express Ltd (reg no.06184093) of 121 Peartree Road, Derby, Derbyshire, DE236QF. Tel: (+44) 01332 361650, Email -

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